Managing Board Expectations

GBGROUP May 30, 2023 16 5

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Managing Board Expectations: Navigating Relationships and Building Confidence for Successful HOA Management in Gilroy, California

Regan Brown and Bill Mann in Conversation with Dean Jackson on Effective HOA Board Management

In this episode of “HOA: It’s a True Story,” join your hosts, Regan Brown and Bill Mann, alongside special guest Dean Jackson CCAM-HR, CMCA, Director of Project Management, and Client Relations at Collins Management. Together, they delve into the crucial topic of managing board expectations within homeowners associations (HOAs). With a focus on HOA management, this episode offers valuable insights regarding HOA governance.

The discussion kicks off with a candid exploration of the mistreatment experienced by managers within certain Boards of Directors. Dean Jackson, in his extensive expertise, highlights instances where boards have taken managers for granted and deviated from governing documents. Dean shares how this can lead to detrimental consequences. The episode sheds light on the urgent need to foster healthy relationships between boards and managers, emphasizing the importance of mutual respect and the value of the manager’s guidance.

Throughout the conversation, the role of the manager emerges as a pivotal aspect of successful HOA management. Dean Jackson emphasizes the significance of instilling confidence in managers, enabling them to effectively carry out their duties. Training emerges as a crucial tool to develop professionalism and confidence, allowing managers to navigate the complexities of board dynamics and fulfill their responsibilities with excellence.

Moreover, the discussion broadens the scope beyond construction projects, encompassing a comprehensive understanding of managing board expectations. Listeners gain insights into the intricate dynamics of HOA governance, where the manager assumes a proactive role in guiding the board, fostering a collaborative and effective decision-making process.

Stay Connected:

As always, thank you for listening to HOA: It’s A True Story Podcast. For more episodes, visit our website or Buzzsprout. Lastly, If you have any questions or topic requests for future episodes, please reach out to us at

If you’re involved in HOA management or interested in the intricacies of board dynamics, this episode offers valuable perspectives and actionable strategies. Don’t miss this engaging conversation on “HOA: It’s a True Story.” For more information on HOA management services in Gilroy, California, and the Bay Area, visit the links below.

Contact Information:

HOA: It's a True Story 
GB Group Podcast
Episode 123: Managing Board Expectations
Dean Jackson, Collins Management Company

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